We understand your frustrations with the swimming lesson registration process here at the TLC. Our goal is to have a smooth and relatively stress-free system in place.
However, yesterday despite having extra staff on-site dedicated to registration and an increased online capacity, we received an unprecedented volume of requests (a 300% increase in web traffic on registration day.) Our team is still working on getting through all the emails, voicemails and messages. We thank you for your patience.
The reality is we have thousands of people trying to register themselves or their children for swimming lessons with limited spots available, and the demand will be as much or even more in the future.
We have heard your concerns and comments, and our team is working on fixing this. The first step will be upgrading the capacity of our servers to better handle the demand for Summer program registration in June. We are also working on better strategies to accommodate our valued customers.
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